Administrative Specialist

  • Location: Lexington, Kentucky
  • Type: Full-time

The Administrative Specialist assists the Office Coordinators and Regional Office Managers with all administrative functions within the reception department. This position can involve a variety of tasks related to data entry, collecting/balancing payments, answering phones, and preparing paperwork. In addition, the Administrative Specialist is responsible for the effective implementation of PsychBC’s clinical goals, procedures, protocols and workflow in accordance with PsychBC’s mission and The Joint Commission’s standards of compliance.

Primary Responsibilities:

  • Assist patients at the check-in window
  • Verify patient’s identification and insurance
  • Secure credit card or form of payment for future balances
  • Administer all new patient paperwork
  • Administer Treatment Outcome Package questionnaires
  • Answer incoming phone calls
  • Prepare new client packets weekly
  • Prepare TOP questionnaires
  • Fax TOP questionnaires daily
  • Balance daily payments
  • Send all new insurance to the benefits team for verification
  • Update patient record when necessary
  • Scan all client paperwork into EMR systems
  • Maintain and record all supplies within the office
  • Assess kitchen and bathrooms daily
  • Maintain prescription pick up file
  • Secure nightly deposits in the safe
  • Sort daily mail and disseminate appropriately
  • Process any outgoing mail
  • Close and lock reception area at night
  • Other tasks as assigned by management

Required Qualifications:

  • High school diploma or equivalent; Associate degree is preferred
  • 1+ year of experience in a professional setting is preferred
  • Must have ability to work independently and as a team member
  • Must process strong communication skills, both written and verbal
  • Must have strong organizational and follow through skills and attention to detail
  • Must be able to handle payments and complete basic mathematical tasks
  • Must be able to multi-task
  • Must have significant problem-solving capability
  • Must be able to prioritize tasks daily
  • Must be proficient with computers
  • Must possess strong commitment to the mission statement and vision of PsychBC
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