Intake Manager

  • Location: Lexington, Kentucky
  • Type: Full-time

The Intake Manager is responsible for monitoring and leading the intake department in accordance with the business’ key initiatives and growth. In addition, the Intake Manager is responsible for the effective implementation of PsychBC’s goals, procedures, protocols, and workflow in accordance with PsychBC’s mission and The Joint Commission’s standards of compliance.

Primary Responsibilities:

  • Actively lead, attend and contribute to weekly management meetings
  • Supervise staff from an HR perspective and oversee high-level functions of the intake department
  • Lead intake training for new hires regarding policies, protocols and procedures
  • Communicate quarterly with key referral sources to ensure proper placement and referral processes
  • Participate in regular quality assurance tasks related to patient and referral satisfaction
  • Facilitate all communication directly and indirectly between the intake department and other members of the management team
  • Actively participate in intake department workflow and tasks 
  • Collaborate with cross-functional teams to execute and oversee processes related to clinical services and patient/community needs (IOP, PHP, Testing, etc.)
  • Provide written weekly metrics report
  • Ensure planning, monitoring and appraisal of employee work results and intake department goals and metrics
  • Participate in regular quality assurance tasks related to patient and referral satisfaction 
  • Provide access for top referral sources and those with existing MOUs with PsychBC
  • Other tasks as assigned by management or executive team related to integration, patient satisfaction, and data analytics

Required Qualifications:

  • Bachelor’s degree in Psychology or related field
  • Background in customer service or service-oriented work
  • Must have broad knowledge of clinical terminology
  • Must have a clear understanding of insurance-related terminology and processes
  • Must demonstrate ability to properly handle and document emergency calls
  • Must have significant customer service skills
  • Must have strong written and verbal communication skills
  • Must have basic management experience
  • Must have significant problem-solving capability
  • Must have strong attention to detail
  • Must be familiar with PsychBC’s protocols and policies regarding new patients
  • Must be familiar with utilizing EMR systems and have basic IT knowledge
  • Must be able to work independently and as a team member
  • Must possess a commitment to the mission and vision of PsychBC
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