425-279-8500 info@lifestance.com


We are looking for an organized and detailed individual to contribute to our organization and streamline workflow through the coordination of all administrative functions within a satellite location. This position will also provide documentation and weekly reporting to management.

Responsibilities may include:

  • Responsible for daily operations of the satellite office
  • Maintain weekly communications with supervisor regarding issues/concerns
  • Submit weekly review of the office to management
  • Work with medical and billing departments to assist with calls/work flow
  • Check all nightline voicemails
  • Assist patients at the check-in window
  • Verify patient’s identification and insurance
  • Secure credit card or form of payment for future balances
  • Administer all new patient paperwork
  • Answer incoming phone calls
  • Process all weekly deposits to the bank
  • Assist with some administrative duties
  • Respond effectively to inquiries from external and internal sources
  • Perform other duties, special projects and tasks as needed
  • Prepare new client packets weekly
  • Administer Treatment Outcome Package questionnaires
  • Fax TOP questionnaires daily
  • Balance daily payments
  • Send all new insurance to the benefits team for verification
  • Update patient record when necessary
  • Scan all client paperwork into EMR systems
  • Maintain and record all supplies within the office
  • Assess kitchen and bathrooms daily
  • Maintain prescription pick up file
  • Secure nightly deposits in the safe
  • Sort daily mail and disseminate appropriately
  • Process any outgoing mail
  • Close and lock reception area at night


  • Proven experience as office coordinator or in a similar role
  • Experience in customer service will be a plus
  • Knowledge of basic bookkeeping principles and office management systems and procedures
  • Outstanding knowledge of MS Office, “back-office” and accounting software
  • Working knowledge of office equipment (e.g. optical scanner)
  • Excellent communication and interpersonal skills
  • Organized with the ability to prioritize and multi-task
  • Reliable with patience and professionalism
  • Must have ability to work independently and as a team member
  • Must process strong communication skills, both written and verbal
  • Must have strong attention to detail
  • Must be able to multi-task
  • Must have significant problem-solving capability
  • Must be able to prioritize tasks daily
  • Must possess a commitment to the mission statement and vision of PCPA
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