Welcome to New Jersey Behavioral Health
Patient FAQs
As Resolution Counseling Center joins our community, we are honored to continue your mental health care in-person, online, or a combination of both. To help you understand what this change means for you, please review these Frequently Asked Questions (FAQs).
General Practice Updates
Melissa and Matt Schneider, founders of Resolution Counseling, aimed to ensure that their practice lasted beyond their tenure. They explored many options for their succession and felt that LifeStance Health’s emphasis in clinical excellence, quality patient care, and making mental health accessible matched Resolution Counseling’s values. LifeStance Health feels privileged to continue Resolution Counseling’s legacy.
Yes, the new practice name is New Jersey Behavioral Health, a LifeStance Health Supported Practice. Including New Jersey Behavioral Health, LifeStance is a leading provider of mental health care operating in 33 States across 550+ in-person locations. Expect to see New Jersey Behavioral Health signage inside and outside of the Jersey City, Bloomfield, and Millburn locations.
The front office will be staffed from 8:30 a.m. to 5:00 p.m. Monday through Friday. Clinicians may choose to see patients during this time and/or outside of this time period, and either in-person or through telehealth visits. Some clinicians may have available appointments on weekends too.
Care Continuity and Your Clinician(s)
Yes, you may continue seeing your same clinician at the same location. In some cases, there may be instances related to insurance, billing, or other matters that lead to changing clinicians.
Clinicians’ roles, schedules, or availability may stay the same or change. To learn what is the case for a specific clinician, please contact our office at (201) 632-5554 or you can review your clinician’s availability on New Jersey Behavioral Health’s provider directory.
With New Jersey Behavioral Health, your clinician has the option to see as many patients as they’d like within their weekly capacity. This may fluctuate based on a clinician’s professional and personal needs so they may have more or less patients at different points. This helps clinicians balance their obligations and life so that they are prepared to give full attention to their patients.
Yes. You are welcome to book online or call (201) 632-5554 to speak with our front desk team. Either option allows you to get matched with a clinician that meets your needs, schedule, and session type preferences (e.g. in-person, online, or a combination of both).
Yes. New Jersey Behavioral Health employs over 300 clinicians in New Jersey, including psychiatric clinicians, psychologists, and therapists. Each is licensed and highly qualified in their field. Read some patient reviews to hear what current patients think about LifeStance clinicians. Overall, LifeStance is proud to be rated 4.9 stars across more than 156,966 online reviews.
The transition to New Jersey Behavioral Health also means using a different Electronic Health Record (EHR). Therefore, submitting your proof of insurance, billing information, and completing patient paperwork is required. Please expect to complete these tasks via New Jersey Behavioral Health’s digital check-in link or with the front desk staff.
We want you to feel comfortable and confident in your mental health care, even if that involves another entity. Please make the choice that works best for you. Feel free to contact us below with any needs or questions related to transitioning your care.
Bloomfield, NJ – (862) 456-1809
Jersey City, NJ – (201) 632-5554
Millburn, NJ – (862) 424-9813
Appointments and Scheduling
No, all scheduled appointments will be moved to the New Jersey Behavioral Health Electronic Health Record (EHR) and remain the same.
Appointment times will not change unless you and your clinician have agreed upon new appointment dates and times. Please work with your clinician to confirm appointment frequency and type (i.e. in-person or virtual) for future appointments.
Starting June 19, new appointments with New Jersey Behavioral Health should be booked on LifeStance.com or by calling (201) 632-5554 to speak with the New Jersey Behavioral Health front desk team. Typically, your clinician will schedule the necessary follow-up appointments with you at the end of each session.
As long as you opt in to receive text messages or email from New Jersey Behavioral Health, you will receive electronic reminders (via text and/or email) for appointments July 1, 2026 or later. The frequency of reminders depends on the type of appointment (e.g. therapy, medication management, testing, etc.).
New Jersey Behavioral Health does not charge patients for cancellations that occur more than 48 hours before the appointment time. Patients that cancel their appointments within 48 hours of the appointment time or are a no-show will be charged $100 to compensate the clinician for the missed visit.
For any mental health emergencies, please visit your nearest emergency room or call 911 or 988 for the Crisis and Suicide Lifeline.
Communication and Support
You can use the LifeStance Patient Portal to send and receive non-urgent messages about appointments, financials, and more. Follow these steps:
- Register or login to the Patient Portal
- Click “Messages” to open the messaging center
- Select “Compose” to start a new message
- Under “Subject,” select “Ask Physician/Clinician directly”
- Under “Provider,” select your desired clinician
- In the text box, write your inquiry or comments
- Hit “Send”
Clinicians tend to check their messages regularly during business hours. Once your clinician responds, you will receive an email notification. Follow the email instructions or the above steps 1-2 to access the message.
The phone number will remain the same, however, all emails will transition to communication through our Patient Portal to maintain the highest level of patient privacy. Patient Portal communication is also part of the patient chart to track patient needs and to create transparency in care communication.
You will receive updates about the transition through the LifeStance Patient Portal or emails from [email protected] and [email protected]. Your clinician will also be able to relay information about your care under LifeStance and you can also call our office at (201) 632-5554 with any questions.
The resolutioncc.com website will remain live during the transition. It will look slightly different with a new co-branded logo. Where appropriate, some links (likely related to appointments and billing) will direct to LifeStance.com. Eventually, the resolutioncc.com website will no longer exist.
Locations and Access
No. The physical locations will continue to be:
Jersey City
26 Journal Square #505
Jersey City, NJ 07306
Bloomfield
256 Broad St. #2E
Bloomfield, NJ 07003
Millburn
96 Millburn Ave. #101
Millburn, NJ 07041
The building signage and name will change to New Jersey Behavioral Health.
Parking and building access procedures remain the same. New Jersey Behavioral Health uses an online check-in system (called Phreesia) so that you can conveniently confirm your appointment, personal data, and payment method in advance of your appointment.
For in-person care, continue to go to the Jersey City, Bloomfield, or Millburn location that you previously visited unless you are given different instructions.
New Jersey clinicians’ telehealth links and waiting rooms can be found on LifeStance.com under “Current Patients,” and “Telehealth Waiting Rooms.”
Yes, New Jersey Behavioral Health clinicians offer appointments online, in-person, or a combination of both.
Yes, LifeStance has 16 other sites in New Jersey.
Billing, Insurance, and Payments
For most patients, your existing insurance with Resolution Counseling is expected to remain in-network with New Jersey Behavioral Health. As part of this transition, you may receive a letter from your insurance provider stating that Resolution Counseling is no longer in-network. We want to reassure you that this is a standard notice generated during transitions like this and does not necessarily mean you are losing coverage.
Beginning July 1, 2026, there are a few important exceptions:
- Oscar Health plans are not accepted with New Jersey Behavioral Health.
- Medicare patients seeing under-licensed providers are not accepted with New Jersey Behavioral Health. (However, it’s possible for Medicare to be accepted when seeing a fully licensed clinician.)
If you are not impacted by the updates above, your insurance is expected to remain in-network, and you can continue your care with your provider as planned.
If you have questions about your specific coverage, we recommend contacting your insurance provider or calling our office at (732) 982-2888 (option 1). Our team is happy to help review your benefits and discuss your options so you can continue receiving care.
Starting July 1, 2026, the transition to New Jersey Behavioral Health means using a different Electronic Health Record (EHR). Therefore, submitting your proof of insurance, billing information, and completing patient paperwork is required for visits July 1, 2026 or later. Please anticipate these requests when creating your Patient Portal account, using the digital check-in system, or in-office on or after July 1, 2026. We recommend completing this paperwork through the digital check-in system (on your personal device) ahead of time. Or, please arrive 15 minutes before your scheduled in-person appointment to complete this paperwork.
Your costs are determined by your insurance plan benefits. Copays, deductibles, and out-of-pocket amounts may vary depending on your plan and the services provided.
New Jersey Behavioral Health accepts many major insurances. Most copays in New Jersey are between $22-$36 with insurance but actual costs depend on your specific plan. Use our Insurance Cost Planning Tool to view average copay costs for various insurances.
For visits before July 1, 2026: payment will be handled through Resolution Counseling’s billing system, using the instructions provided on billing statements. If you have billing questions, email [email protected].
For visits on or after July 1, 2026: please make a payment using one of the following options:
1.) Digital check-in link (sent to you via text or email) prior to your next appointment
2.) Online in your Patient Portal
3.) Phone by calling (253) 254-5911
Possibly. If you received services both before and after July 1, 2026, you may receive separate statements. Each statement will list the dates of service and the appropriate contact information.
For visits before July 1, 2026: email [email protected].
For visits on or after July 1, 2026: contact the New Jersey Behavioral Health billing team at (253) 254-5911.
If you’re not sure, New Jersey Behavioral Health is happy to help route you to the correct place.
No. Balances and credits for services before July 1, 2026, remain in the prior billing system and do not automatically transfer to New Jersey Behavioral Health. Services on or after July 1, 2026, will be billed through New Jersey Behavioral Health.
Records, Privacy, and Consent
For patients continuing care with Resolution Counseling or New Jersey Behavioral Health, their medical records will transfer to New Jersey Behavioral Health. For patients not continuing care with Resolution Counseling or New Jersey Behavioral Health, please request your records anytime online or by calling (800) 367-1500 to speak with live customer service support. If you prefer, you can also call (480) 690-1139 to receive a secure request link via text message.
Yes. The transition to New Jersey Behavioral Health also means using a different Electronic Health Record (EHR). Therefore, submitting your proof of insurance, billing information, and completing patient paperwork is required. Please anticipate these requests when creating your Patient Portal account and/or using the digital check-in system.
Your privacy protections will follow Health Insurance Portability and Accountability Act (HIPAA) guidelines.
Please request your records anytime online or by calling (800) 367-1500 to speak with live customer service support. If you prefer, you can also call (480) 690-1139 to receive a secure request link via text message.
Prescriptions and Treatment Plans
New Jersey Behavioral Health does employ psychiatric clinicians who can prescribe medications. We welcome you to schedule an appointment with a New Jersey psychiatric clinician to discuss medication options. Then, please work with this clinician to ensure any prescriptions are accurate.
If you are seeing a psychiatric clinician with New Jersey Behavioral Health, please request prescription refills through the LifeStance Patient Portal by sending a message to your prescribing clinician (see instructions in the “Communications and Support” section of this FAQs). In your message, note which prescription you would like to refill and include the pharmacy name.
If there are any issues with your prescriptions, please send a message to your prescribing clinician via the Patient Portal, following the instructions in the “Communications and Support” section of this FAQs. Or, you may call the office directly at (201) 632-5554.
Medications are prescribed only when clinically appropriate and should be taken only as directed by your clinician.
More Questions?
Please call (201) 632-5554 between the hours of 8:30 a.m. to 5:00 p.m. Monday through Friday to speak with the front office staff. Or, send a message any time via the Patient Portal. We look forward to hearing from you!
