LifeStance Telehealth Zoom Platform

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Zoom Workplace is the new telehealth platform LifeStance Health patients will use to access telehealth appointments. Telehealth provides a secure way for providers

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to communicate with patients remotely, allowing for better care and flexibility. In this instructional video, we will discuss how

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to join a telehealth session using a provided link and how to download Zoom Workplace to your device through a computer or mobile device.

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A patient can access the telehealth appointment in one of three ways from a link provided in the telehealth invitation email sent by [email protected].

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From a link their provider can send via text or email, or from their patient portal account. I will be discussing the workflow as it pertains

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to the link within the telehealth invitation email. An email with a link will be sent to the patient’s email on file

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before the scheduled appointment time. It is best practice to locate the telehealth link within the email and set up at least 15 minutes

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prior to the appointment time. If there are any issues, a patient can contact the front office for support.

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To begin the process, click the link in the confirmation email that says “Join the appointment.” A browser window will open

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where the patient will enter only their last name and date of birth. Once entered, select confirm. The patient will then be in the

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provider’s virtual waiting room. It is best practice to download Zoom Workplace to your device to ensure an optimal connection to the telehealth appointment.

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However, you can still join the session using Zoom through your preferred browser. The Join Call button will be grayed out

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until the provider begins the call. Once the provider starts the call, the Join Call button will become green

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and allow you to select it. If a patient does not wish to install Zoom Workplace on their device, they will be able

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to launch the meeting in their browser. Select Launch Meeting, scroll to the bottom of the window, and select Join from your browser.

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The Join from your browser option will only be available after selecting Launch Meeting. A window will open where the patient will enter their name

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and confirm that their audio and video settings are working correctly. If prompted, allow your browser to access your microphone and camera.

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After entering your name, select Join. The provider will be notified that you are waiting to join the session.

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Once the provider admits the patient, the telehealth session will begin. To exit the appointment, select Leave in the bottom right corner.

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This will complete the telehealth appointment. Rather than relying on a browser, patients can download Zoom Workplace to their device

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for an optimal connection. Starting in the waiting room, select the Download Zoom link.

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You will be redirected to Zoom’s website, where an automatic download will begin. This may look slightly different depending on the

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operating system or browser being used. Select Open File to begin installation. The Zoom Workplace installer window will open.

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Select Continue and follow the prompts to complete installation. During installation, allow the installer to access files as requested.

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Once Zoom is installed, return to the browser. With the waiting room open, select Join Call to continue. The Zoom Workplace application will open

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and prompt the patient to enter their name. Select Join to continue. A window will appear to confirm video settings are working correctly.

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Once confirmed, select Join to open the call window. The provider will be notified that you are waiting to be admitted.

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Once admitted, the telehealth appointment will begin. To end the session, select Leave in the bottom right corner.

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This completes the instructional video on how to join a telehealth appointment and how to download Zoom Workplace to your device.