Patient Portal: Interpreting the Billing Statement

0:05
You can access your electronic billing statements through the patient portal.

0:10
Log into the patient portal using your previously configured username and password.

0:16
Once logged in, click the Bills icon to access the online bill pay section.

0:23
The screen will default to the Pay My Bill option below the patient balance information.

0:29
Your billing statements will be populated.

0:32
The current billing statement can be opened by clicking View Statement.

0:37
Past billing statements are also available by clicking View Past Statements.

0:45
When you select a statement, a PDF of the billing statement will open.

0:51
The top section shows the statement date, payment due, and account number.

0:59
The middle section displays patient and provider details along with billed line items.

1:07
This includes the insurance balance and patient balance for each charge.

1:13
It also reflects payments made since the last statement, including patient and insurance payments.

1:21
You will see a breakdown of insurance and family balances, plus the age of outstanding charges.

1:36
When a new statement is generated, you will receive an email or text message with a payment link.

1:47
This payment link does not require logging into the portal.

1:51
You can optionally make a payment directly from the link.