How We Use Artificial Intelligence (AI) in Your Care

Last modified: 07/08/2026

Introduction

This guide explains, in simple terms, how we use artificial intelligence (AI) to support your care, how your information is protected, and your choices as a patient.

What is AI?

Artificial Intelligence (AI) is a tool that helps your clinician with tasks like writing notes and organizing information. AI does not replace your clinician.

How do we use AI?

We use AI tools to help take notes during visits, organize testing results such as psychological testing (PNT), and reduce time on paperwork so your clinician can focus on you.

Is my information safe?

Yes. Your information is protected by the same privacy laws that apply to all medical records, including HIPAA. We only use approved and secure systems. These systems have agreements in place to protect your data and keep it private.

Who reviews the information?

Every AI-generated note or report is reviewed by a licensed clinician. AI creates a draft, and your clinician checks, edits, and approves it before it becomes part of your official medical record.

What happens to recordings or drafts?

AI tools may temporarily record or create draft notes to support care. These drafts are not permanent. They are deleted after a short period of time. Only the final, reviewed clinical note is saved in your medical record.

Can I request draft notes or transcripts?

No. Draft notes and transcripts are temporary company documentation tools that are not part of your medical record and are not kept long-term. Only finalized reviewed clinical notes in your medical records are available upon request.

Can AI make decisions about my care?

No. AI cannot diagnose, treat, or make decisions about your care. Your clinician(s) is responsible for all clinical decisions and your treatment plan.

Do I have a choice?

Yes. You may ask questions about AI at any time. You may choose not to have AI used in your care. Your care will not be affected if you decide to opt out. You can opt out by sharing your preference with your clinician who can document your preference.

Where is my data stored?

Your information is stored securely in encrypted cloud systems and protected databases. Access is tightly controlled, meaning only authorized individuals and systems involved in your care or supporting services can access it. Strong security measures are in place to keep your data safe and private at all times.

Is my information used to train public AI models, like ChatGPT?

No. Your information is not used to train public AI tools like ChatGPT. LifeStance requires all AI vendors to use patient data only to perform their services and strictly prohibits using it for any public or general AI training.

Key Takeaways

AI is used to support your clinician, not replace them. Your clinician reviews all information. Your data remains private and secure. You always have a choice about your care.